Inova's Culture
We serve and are kind to everyone.
At Inova Health System we have the privilege to share in our community
members' memorable life events: birth, wellness, healing and death. In return
for that privilege:
- we exceed the expectations of our customers.
- we own whatever concerns come our way.
- we embrace our customer's cultural differences and customize our services to their needs.
- we treat our colleagues as valued customers.
- we seek customer feedback and take action.
- we bring pride to the Inova name.
Inova employees are expected to demonstrate our commitment to Service Excellence through the following behaviors:
- positive attitude—We approach our work in an upbeat and supportive way.
- professional appearance—We present ourselves, our facility and our environment in a welcoming way.
- respectful—We are considerate of everyone.
- ethical—We do what is right.
- helpful—We assist others in any way that we can.
- courteous—We act and respond politely.
- About Inova Alexandria Hospital
- About Inova Fair Oaks Hospital
- About Inova Fairfax Hospital
- About Inova Fairfax Hospital for Children
- About Inova Mount Vernon Hospital
- History and Growth
- Grant Awards
- Innovations
- Community Involvement
- Inova's Culture
- Inova's Future
- Our Successes
- Vision for Nursing at Inova
