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Inova BackNET Frequently Asked Questions

1. What kind of an impact does Inova BackNET make?

• Reoccurring back pain is all too common. Integrating healthy lifestyle choices into daily living decreases the chance that aches and pain and reduced productivity will reoccur. We focus on the current incident and the future.

• Reduced back aches and pain leads to sustained physical activity that results in a stronger back and improved cardiovascular health, healthy weight and improved mental health.

• High level of employee satisfaction with the program as an employee benefit

2. Why choose Inova BackNET?

The Inova BackNET team has a proven track record in the creation, implementation and evaluation of healthy back programs that make the difference in outcomes, costs and satisfaction.

3. What services does Inova BackNET provide participants?

• Confidential registration available onsite and online
• Care Manager/Coach assigned at enrollment and follows participant throughout the program
• Quick and thorough answers to questions by email and phone
• Individualized plan with behavioral goals tailored to the participant’s work and lifestyle
• 24/7 access to online information, education and communication

4. How does Inova BackNET interact with my employees?

After the registration is completed, an Inova BackNET Care Manager/Coach contacts the participant within 3 business days by email. Work begins immediately to guide participants through 12 weeks of learning and activities related to healthy back care. An online assessment and participant back pain journal helps the Care Manger develop an individualized behavioral plan. Proactive weekly emails from the Care Manager encourage and support each participant as she/he incorporates new back-healthy activities into daily life.

5. Is there a minimum number of employees that must enroll?

No, the fee for the program is calculated per person for 12 weeks of participation.

6. What am I, the employer, responsible for?

Employers work with Inova BackNET to provide a wide range of customized promotional campaigns directed to promote awareness and utilization of the program and services it provides. Ongoing promotion is crucial to the success of the program.

7. How does Inova BackNET protect confidentiality of participants?

Maintaining confidentiality is crucial to the success and credibility of all Inova BackNET programs. Inova BackNET will not release information to anyone outside of Inova BackNET without the written authorization of the employee, unless required by law, or the employee presents imminent danger to themselves or others.